Refund and Return Policy
We're committed to making sure you're happy with every purchase from I Scented Candle! If something's not quite right, drop us a line at support@iscentedcandle.com, and we'll do our best to sort it out!
Remember, you've got 30 days from the purchase date to ask for a replacement or refund. Unfortunately, if it's been more than 30 days, we can't offer replacements or refunds.
When you make a purchase, you agree to the following terms: We only offer replacements, not returns, at the moment. If your item is defective, no need to send it back; we'll send a replacement for free.
Because the products are handmade and personlization, we don’t offer exchanges or full refunds unless:
- The item is significantly different from the description or preview.
- It's damaged because of our mistake or during shipping.
- You receive the wrong item.
If your order doesn't arrive within 30 days, we'll give you a full refund.
Please keep in mind, we usually can't accept refunds or replacements for customer errors like:
- Picking the wrong size, design, or color.
- Providing an incorrect address.
- Not reviewing the design carefully before ordering.
Please allow for a 20% difference between advertised and actual item colors due to lighting or display variations.
WHAT DO YOU NEED FOR A CLAIM?
To make a claim, email support@iscentedcandle.com with:
- Order number
- Photos/videos of the defective product
- For printing errors, include photos.
- For size or placement issues, include measurements.
- If items are missing, provide an image of the package and contents.
Our team will assess and, if eligible, send a replacement at no extra cost. If that's not possible, we'll fully refund the eligible product.
REPLACEMENT/REFUND PROCESS
We don't take returns for customized items; you can keep, donate, or dispose of them. Replacements follow the standard order timeframe.
For refunds, expect confirmation within 1-2 business days. The refund will appear in your account after a few days, depending on your bank.